Committed to providing exceptional service, the department is responsible for the inspection, Home Aftercare, repair, and optimisation of all plumbing and heating equipment, including boilers, cylinders, controls, pipework & fittings.
The Home Aftercare department comprises of a skilled team of technicians and headed up by a lead engineer, who possess extensive knowledge and experience in the field of plumbing and heating systems. These dedicated individuals are equipped with the latest tools, techniques, and industry best practices to deliver top quality Home Aftercare services.
Key Responsibilities:
Preventive Maintenance: The department focuses on proactive Home Aftercare strategies to minimise system failures and potential downtime. Regular inspections and servicing of plumbing and heating systems are conducted to identify any issues before they escalate, ensuring optimal performance and preventing costly repairs.
System Repairs: When plumbing or heating systems encounter issues or malfunctions, the Home Aftercare department promptly responds to diagnose and resolve the problem. Technicians employ their expertise to troubleshoot, repair or replace faulty components, ensuring the system is back in operation quickly and efficiently.
Emergency Response: In urgent situations such as burst pipes, leaks, or heating system failures, the department is available around the clock to provide emergency response services. They swiftly address critical issues, mitigate potential damages, and restore functionality to ensure the comfort and safety of homeowners.
System Upgrades and Retrofits: With an understanding of evolving industry standards and technological advancements, the Home Aftercare department recommends and executes system upgrades and retrofits to enhance efficiency, reduce energy consumption, and comply with environmental regulations. This includes the installation of energy-efficient fixtures and fittings, advanced controls, and renewable energy solutions.
Documentation and Reporting: The department maintains meticulous records of Home Aftercare activities, repairs, and equipment specifications. They generate comprehensive reports to track system performance, identify trends, and make informed recommendations for optimising your plumbing and heating system.
Customer Service: The Home Aftercare Department upholds a strong commitment to customer satisfaction. They communicate clearly with clients, explain Home Aftercare procedures, and offer advice on best practices for extending the lifespan of your plumbing and heating system. Their friendly demeanor, professionalism, and attention to detail contribute to a positive customer experience.
